Flashback – Some things Bear Repeating: Recently, as Special Finance has begun to make a serious comeback, I have started to hear some of the same old excuses for not being… read more →
Managing inbound calls is an issue for any business. The question (as always) is: how do I make the most of those calls I receive? The truth is “it depends.”… read more →
One of the most often-asked questions that I encounter deals with the topic of IVR systems or Loan-by-Phone services. I usually avoid writing about the subject because no matter how… read more →
It is that time of the year again, when we deck our halls and yards with scary visages and apparitions! Not that anyone is really scared, but it is the… read more →
One of the questions that I am asked on a pretty regular basis is “How many leads do we need to purchase on a daily, weekly or monthly basis? It… read more →
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