I entered the car business in 1995. That’s when the old body style 300Zs, the new body style two-door Ford Escorts and Convertible Geo Trackers were hot at the pre-owned… read more →

Are your appointments showing up?   You just received a text alert that your provider has sent over an Internet Finance Lead so you rush inside to see what you… read more →

In my last offering, I promised to cover what I consider to be the basics of establishing and operating a Special Finance program.  I explained that, in my mind, there… read more →

One of the areas where dealers tend to bog down, in their drive to Special Finance success, is in having a sure plan for inventory control.  There appears, on many occasions, to be a serious disconnect between the driver (manager/buyer), the passengers (prospective customers) and the road map or inventory plan.  Many

Okay, you set the appointment and the Prospect just called to say they will be there in an hour. You have already pulled credit per the online app and they are financeable. What do you do? Grab a coffee and a smoke and talk to the guys until your customer arrives? No, you prepare.

Julius Caesar didn’t, and you remember what happened to him! Does anyone actually know exactly what or who the “Ides” in the Ides of March really where.

In an effort to deepen our market knowledge Voisys recently conducted an in-depth survey of Gross Monthly Income’s (“GMI”s) based on over 14,000,000 credit applications.   These applications were completed… read more →

One of the most often-asked questions that I encounter deals with the topic of IVR systems or Loan-by-Phone services.  I usually avoid writing about the subject because no matter how… read more →

Survival of the Quickest or Adaptation-2013 I know that is a slight variation on the standard cliché, but it meets my needs, so I have adapted it for use here. … read more →

Each year we look forward to changing something in an attempt to better ourselves in the coming twelve months.  You and I know that if we had a quarter for… read more →